Forum Discussion

7 years ago

Solved

Sims 4 stuck on "Verifying Game Files" (Mac)

Hi! So For about a month or so now my sims 4 on origin has been broken. I've tried EVERYTHING you can find about this Sims 4 bug. Basically what happens is when I open origin origin works fine but th...

mac

Bluebellflora
7 years ago
@sofiacataldi

Have you run the Origin reset tool? https://help.ea.com/en-gb/help/origin/origin/how-to-reset-origin-on-mac/

EA_Darko

Community Manager

7 years ago

@bearhugs808 So when this issue occurs the best way to solve it is by following the steps below.

Open your control panel, you can do so by searching in start menu or by pressing Windows+R and then entering control panel
Open Internet options
Click on the connections tab and then in the bottom of the window click LAN SETTINGS
Make sure that you uncheck 'Use a proxy server for your LAN' and hit apply
Exit out of Origin and then restart your system

If the above doesn't work and you still have issues just post to let me know and we will take it from there.

Darko

bearhugs808

7 years ago

@EA_Darko

Hi! Thank you so much for your help, but I tried it and nothing changed. I turned off all the proxies on my computer and saved it and restarted origin and it sadly is staying the same. If you have any other useful tips that would be awesome!

Thank you!

PS- This is for a MacBook Air

Tremayne4260
Hero
7 years ago
@bearhugs808, try resetting Origin. Here is the link to the instructions.
https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/
Please reply back to let us know if this resolved the issue.
- bearhugs808
  7 years ago
  @Tremayne4260
  Hi thank you for offering your help!,
  I tried that program before and it sadly didn't affect it in anyway. If you have any other tips let me know!
  Thank You!
- Cookie4453
  7 years ago
  THANK YOU
- snubpixie
  7 years ago
  @Tremayne4260 Thanks a ton! I have endlessly tried to fix this problem and this was the only solution, so much appreciated.