Tray files not loading in My Library
Title: Tray files not loading in My Library (Mac) — files valid, Mods works, everything already tested
Platform: Mac (macOS)
Game install: EA app
Mods/CC installed: Yes (no script mods involved in this issue)
Problem:
Downloaded Sims (households) and lots placed in my Tray folder do NOT appear in the in-game Gallery > My Library. My CC (clothing .package files) in the Mods folder works perfectly and shows up in Create a Sim. Only the Tray content fails to load.
What I've already tried (please don't suggest these again):
- Confirmed all files are directly in the Tray folder, no subfolders
- Confirmed each entry has all its companion files (.trayitem, .householdbinary, .sgi, .bpi, .hhi) — same file count, nothing missing or unpaired
- Enabled Custom Content and Mods + Script Mods in Options > Other
- Set Gallery > My Library filters to All category, and enabled "include custom content" / show items requiring packs I don't own
- Deleted localthumbcache.package
- Fully restarted the Mac (not just the game)
- Repaired the game through the EA app
Mac/iCloud specifics (possibly relevant):
- My Documents folder is synced to iCloud Drive. I have two "The Sims 4" folders: one in iCloud Drive > Documents > Electronic Arts, and one local at /Users/daniel/The Sims 4
- I confirmed which folder the game actually uses by renaming both and launching: the game recreated the folder in iCloud, so iCloud is the active one
- I moved Mods and Tray into that active iCloud folder. Mods loads fine; Tray still does not
- Files are downloaded locally (no iCloud "cloud" icon)
Key clue:
Sims 4 Tray Importer detects all my Sims correctly from the same active Tray folder — so the files themselves are valid and readable. The game just won't display them in the Library.
Question:
Given the files are valid (confirmed by Tray Importer) and in the correct active folder, why does the game fail to load Tray content while Mods loads fine? Is this related to the May 2026 update (1.124 / May 21 hotfix) that reportedly broke content? Any Mac/iCloud-specific fix?
