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bearhugs808's avatar
bearhugs808
7 years ago

@Bluebellflora

Hi thank you so much for your help!,

My MacOS says its running 10.10. 5 if that helps you.

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    7 years ago

    @bearhugs808

    Could you please try the following:

    1. In your Applications folder right click on the Sims 4 app and select Show Package Contents.
    2. Navigate to Contents > Mac OS.
    3. Right click on The Sims 4 and select Move to Trash. Don't drag the file as it will only move an alias and leave the original in place. If there is another file in the folder, The Sims 4.par, leave it alone.
    4. Now open Origin, click on The Sims 4 in your Games Library and click on Download.
    • bearhugs808's avatar
      bearhugs808
      7 years ago

      @Bluebellflora

      Hi thank you for this suggestion,

      I tried it out and followed your directions and now when I try to load the sims it says "Preparing" and stays at 0%. 

      If you have any other suggestions or solutions please let me know!

      Thank you!

      • Bluebellflora's avatar
        Bluebellflora
        Hero+
        7 years ago
        @bearhugs808

        Ok.

        Could you please run the reset tool again then trash the Origin app from your Applications folder. Now empty the trash, restart your Mac, re-download a new copy of Origin and install it.

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