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FeistyMcFeisty's avatar
FeistyMcFeisty
6 years ago

sims 4 tiny living...the floor is reflecting the sky? / floors not showing up

Product: The Sims 4 Platform:Mac Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? 1.60.54.1220 What e...
mac
FeistyMcFeisty's avatar
FeistyMcFeisty
6 years ago
@crinrict Of course!

I'm running on macOS Catalina vers 10.15.3 (figured that could also come in handy)...

Display
 Retina display
 16 inch (diagonal) LED backlit display with IPS technology; 3072 by 1920 native resolution at 226 pixels per inch with support for millions of colors
 Supported scaled resolutions:
o 1920 by 1200
o 1680 by 1050
o 1280 by 800
o 1024 by 640
 500 nits brightness
 Wide color (P3)
 True Tone technology
 Refresh rates: 47.95Hz, 48.00Hz, 50.00Hz, 59.94Hz, 60.00Hz
Processor
 2.6GHz
2.6GHz 6 core Intel Core i7, Turbo Boost up to 4.5GHz, with 12MB shared L3 cache
Configurable to 2.4GHz 8 core Intel Core i9, Turbo Boost up to 5.0GHz, with 16MB shared L3 cache
 2.3GHz
2.3GHz 8 core Intel Core i9, Turbo Boost up to 4.8GHz, with 16MB shared L3 cache
Configurable to 2.4GHz 8 core Intel Core i9, Turbo Boost up to 5.0GHz, with 16MB shared L3 cache
Storage1
 2.6GHz
512GB SSD
Configurable to 1TB, 2TB, 4TB, or 8TB SSD
 2.3GHz
1TB SSD
Configurable to 2TB, 4TB, or 8TB SSD
Memory
 16GB of 2666MHz DDR4 onboard memory
Configurable to 32GB or 64GB of memory
Graphics
 2.6GHz
AMD Radeon Pro 5300M with 4GB of GDDR6 memory and automatic graphics switching
Intel UHD Graphics 630
Configurable to AMD Radeon Pro 5500M with 4GB of GDDR6 memory or AMD Radeon Pro 5500M with 8GB of GDDR6 memory
 2.3GHz
AMD Radeon Pro 5500M with 4GB of GDDR6 memory and automatic graphics switching
Intel UHD Graphics 630
Configurable to AMD Radeon Pro 5500M with 8GB of GDDR6 memory

  • crinrict's avatar
    crinrict
    Hero+
    6 years ago
    @FeistyMcFeisty I'm moving this to the mac forum for troubleshooting.

    A Mac helper will assist you further.
    • FeistyMcFeisty's avatar
      FeistyMcFeisty
      6 years ago

      @Bluebellfloralol i feel like a dork...anyhow i meant to delete the parts that weren't a part of mine but yeah posting when you're exhausted isn't a great idea.

      anyhow.

      Processor -- 2.4 GHz 8-Core Intel Cor i9
      Memory - 64 GB 2667 MHz DDr4
      Graphics AMD Radeon Pro 5500M 8GB Intel UHD Graphics 630 1536MB

      -- its a 16in 2019

      edit:

      resent screenshots -- according to these the floors work (so far) when only at Ultra graphics mode and with laptop-mode not activated. I just really want to help other people that may have had these issues.

      • Bluebellflora's avatar
        Bluebellflora
        Hero+
        6 years ago

        @FeistyMcFeisty 

        Ewwww, that looks horrible! We could try and add your GPU to the GraphicsCards file and see if that helps. Could you open the Config.log file in your Sims 4 folder and c/p the following section here:

        === Graphics device info ===
Number:          0
Name (driver):   Radeon Pro 560
Name (database): AMD Radeon R9 450 and 460 [Found: 1, Supported: 1]
Vendor:          ATI
Chipset:         Vendor: 1002, Device: 67ef, Board: 00000179, Chipset: 00c0
Driver:          macOS Metal driver, Version: 0.0.0.0
Driver version:  0
Monitor:         00000000
Texture memory:  4096MB

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