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thousandlotus's avatar
thousandlotus
3 years ago

Temporary solution for crashing and freezing sims4 on macbook

if your sims 4 on origin looks like this picture, then while in-game meaning in the save you created or are playing, click ( option, command, ESC )at the same time and the force delete should come up...
mac
thousandlotus's avatar
thousandlotus
3 years ago

my game freezes up every time and the image I uploaded happens and once in a while, it shuts down my computer, making my screen go black and then turn off. it is only after I turn it on that I see that origin is shut down. I never get an error report message. I have already been in contact is EA support but nothing worked. I put my MacBook in safe mode and tried opening the game and an error comes up saying I need to download the legacy version. 

 I use a MacBook pro 13-inch, 2020, Four Thunderbolt 3 ports

processor: 2 GHz Quad-Core Intel Core i5

graphics: intel Iris Plus Graphics 1536 MB

Memory: 16 GB 3733 MHz LPDDR4X

macOS : Version 13.2.1 (22D68)

Bluebellflora's avatar
Bluebellflora
Hero+
3 years ago
@thousandlotus

Do you have Origin set to launch after you've logged into your Mac? If so set it not to.

You can't open the game in Safe mode so don't bother trying.

Do you use Mods? If so have you tried with a completely new clean Sims 4 folder? https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612394#M163

What surface is your Mac on when you're playing the game?

Could you provide a screenshot of your in-game graphics options? You should be able to do this from the main menu.

  • thousandlotus's avatar
    thousandlotus
    3 years ago

    origin is not set to launch after logging in. i have tried the new sims folder instruction multiple times, did not work. i took out the mods and did not work. I play on my desk, it's a wooden table.

     i have attached my graphics .

    • Bluebellflora's avatar
      Bluebellflora
      Hero+
      3 years ago
      @thousandlotus

      Ok. So Origin will of course be shut down after your computer restarts, it would only be open if you had it set to open at Startup.

      Can you enable vsync and play in windowed mode to see if it makes a difference? Do you have laptop mode enabled? Scroll further down in the graphic options to check.
      • thousandlotus's avatar
        thousandlotus
        3 years ago

        okay so I turned on vsync , windowed mode, and laptop mod and it wasn't freezing but the graphics were still glitching like the first image in my original post.

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