I bought the game june 2016 and I've never been able to open it, since origin keeps telling me that "the sims 4 is already running" with the errorcode:
[ed35e0ea:29f00e76:00000000:18a1dd51]
I've already tried reinstalling origin and resetting it. I've checked my task manager and it is not running. I've gotten a new macbook (the touchbar one) and it still tells me that the sims 4 is already running. Help me, please
(Edited title showing as added to the compiled list - Bluebellflora)
I know there are a couple of other posts already on here about this exact same problem but they are either quite old, they don't have answers, or the answers that I've tried don't work or they require me loosing all my previously saved games which I am trying to avoid. I know how to get the game itself working again but I want to find a solution that allows me to start where I left off.
I played the game just yesterday with no problems and I haven't updated my computer recently.
Here are my specs:
I am a MEGA AMATEUR when it comes to computer stuff (like I don't know what RAM is or how to clear a cache) and I'm really looking for a simple/straight forward answer if anyone can. I have almost 300 hrs into my game and will be really sad if I lose all my work. Thanks!
The game will not generate a new save file until you choose to save the game, in-game. But the game will generate a new saves folder when you first launch it after moving the Sims 4 folder to the desktop, it will regenerate a whole new Sims 4 folder with mostly empty folders. It is this new folder that I am suggesting you move an old save to.
@Bluebellflora , thank you so much for spelling it out for my goldfish brain!!! It worked perfectly. I will be singing your praises for the rest of my life!
This definitely worked, thank you soo much! I was stuck with this problem for almost a year I’ve been trying to fix it for my wife and now it’s finally working again! Bless you man
