Forum Discussion
I know there are a couple of other posts already on here about this exact same problem but they are either quite old, they don't have answers, or the answers that I've tried don't work or they require me loosing all my previously saved games which I am trying to avoid. I know how to get the game itself working again but I want to find a solution that allows me to start where I left off.
I played the game just yesterday with no problems and I haven't updated my computer recently.
Here are my specs:
- MacOS Catalina 10.15.7
- Macbook Pro (16in, 2019)
- 2.4 GHz 8-Core Intel Core i9
- 32 GB 2667 MHz DDR4
- AMD Radeon Pro 5500M 8 GB Intel UHD Graphics 630 1536 MB
- Are you attempting to play the normal version of the game or the Legacy Edition? - I don't know. Upon opening the Electronic Arts folder in my Documents it does show both versions; however, I launch the game from Origins so I don't know what it picks
- Are you running any antivirus? - No
- Have you tried to repair the game in Origin? - Yes, didn't work
- Do you use CC/Mods? - I don't know what these are...
I am a MEGA AMATEUR when it comes to computer stuff (like I don't know what RAM is or how to clear a cache) and I'm really looking for a simple/straight forward answer if anyone can. I have almost 300 hrs into my game and will be really sad if I lose all my work. Thanks!
For this issue you need to move the Sims 4 folder to the desktop from Documents > Electronic Arts then attempt to launch the game so a new one is created.
If it launches ok then copy your saves from the Sims 4 folder you moved to the desktop, into the new Sims 4 > saves folder in Documents > Electronic Arts. Copy the actual save files, don't move over the saves folder.
If you have multiple saves you should copy them individually and test the game loads after adding each one. No need to copy over the save files ending in .ver0, .ver1 etc. as these are backups. Just copy the ones ending .save.
- 5 years ago@Bluebellflora I experience the same thing. This one is a little bit confusing.
You're saying, "If it launches ok then copy your saves from the Sims 4 folder you moved to the desktop, into the new Sims 4 > saves folder in Documents > Electronic Arts. Copy the actual save files, don't move over the saves folder."
May I confirm that you're saying that once we moved the folder to desktop (along with the current save files), launch the game, then the game generating a new save file on the Documents > EA > The Sims 4. Then, later on, moved the current save files to replace the new saved file. Am I right? I don't want to lose my save files.- Bluebellflora5 years agoHero+
The game will not generate a new save file until you choose to save the game, in-game. But the game will generate a new saves folder when you first launch it after moving the Sims 4 folder to the desktop, it will regenerate a whole new Sims 4 folder with mostly empty folders. It is this new folder that I am suggesting you move an old save to.
- 5 years ago
@Bluebellflora , thank you so much for spelling it out for my goldfish brain!!! It worked perfectly. I will be singing your praises for the rest of my life!
- Bluebellflora5 years agoHero+
- 3 years ago
I've already posted this somewhere else, but I'm going to post this again in case someone runs into this thread.
For anyone else that had an issue and the solution above didn't work here's something else to try.
- Check to see if you have any antivirus software that you've downloaded to your Mac (I have Bitdefender)
- If you do, restart your Mac and immediately attempt to open the Sims4 before your antivirus starts up.
- You should get the same error message and another message from your antivirus (Bitdefender said that The Sims 4 was attempting to access my files, do I want to allow this)
- Allow the Sims 4 access on your antivirus and click out of the error message from The Sims
- Open the game again and the game should run. If the game has the error again, check your antivirus to see if it automatically blocked it and try again.
I hope this helps someone!
- 1 year ago
This definitely worked, thank you soo much! I was stuck with this problem for almost a year I’ve been trying to fix it for my wife and now it’s finally working again! Bless you man