Forum Discussion
I bought the game june 2016 and I've never been able to open it, since origin keeps telling me that "the sims 4 is already running" with the errorcode:
[ed35e0ea:29f00e76:00000000:18a1dd51]
I've already tried reinstalling origin and resetting it. I've checked my task manager and it is not running. I've gotten a new macbook (the touchbar one) and it still tells me that the sims 4 is already running. Help me, please
(Edited title showing as added to the compiled list - Bluebellflora)
How do you fix this? I tried all the tips from when this problem happened in the past and they didn't work. Was even on the phone with EA support for over an hour and nothing worked. Do I just have to wait until they fix a bug? Everything is updated.
- Bluebellflora5 years agoHero+@Sarahtd9
What have you tried to fix it?
Where is your game installed to?
Have you created a symlink to store your Sims 4 folder externally?- 5 years ago
I tried moving the folder to the desktop so it creates a new folder and that didn't work (no new folder was created). I tried making a new profile on my computer to play from but that is not working because I can't connect it to the wifi (needs to run a program to connect to the wifi at my college and that program keeps crashing). I updated everything and reset the game. I deleted the user data lock file too.
I am playing it on Mac Big Sur.
What is a symlink?
- Bluebellflora5 years agoHero+@Sarahtd9
Which folder did you move to the desktop? When troubleshooting please be really specific so we have all the info to hand 🙂
Where is your game installed to?
It doesn't sound like you have created a symlink to store your Sims 4 folder externally so don't worry about that.