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Bluebellflora's avatar
Bluebellflora
Hero+
9 months ago

Unable to start: The Sims 4 is already running - Mac only

If you're experiencing this error message it doesn't mean your game is already running, the actual message itself is incorrect. It means The Sims 4 cannot access the Electronic Arts > The Sims 4 fold...
external drive
launching
Anonymous's avatar
Anonymous
8 years ago

I bought the game june 2016 and I've never been able to open it, since origin keeps telling me that "the sims 4 is already running" with the errorcode:

[ed35e0ea:29f00e76:00000000:18a1dd51]

I've already tried reinstalling origin and resetting it. I've checked my task manager and it is not running. I've gotten a new macbook (the touchbar one) and it still tells me that the sims 4 is already running. Help me, please

(Edited title showing as added to the compiled list - Bluebellflora)

Katrinebf's avatar
Katrinebf
4 years ago

I have been playing sims 4 for years through Origin on my Macbook. However, during quarantine it started saying that the game was already running, the game is not running. I have tried deleting and redownloading the game entirely without any luck.

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    4 years ago
    @Katrinebf

    It's been happening intermittently to players for years. Have a read through this thread I've merged your post into for suggestions. The new user account usually does the trick.

    If you're running the game on an external drive the message pops up when the drive isn't properly mounted.
    • Katrinebf's avatar
      Katrinebf
      4 years ago

      I have created a new user account but how does that help me play the game without having to repurchase all of it? now I don't have it on that user ☹️

      • Bluebellflora's avatar
        Bluebellflora
        Hero+
        4 years ago
        @Katrinebf

        Origin should be installed to Macintosh HD > Applications (NOT Macintosh HD > Users > [User] > Applications) so you should be able to access it no matter what user account you are in on the Mac. Open Origin in the new account, log in and then press Play. You shouldn't have to redownload the packs as they will still be accessible to Origin even though they are installed in your [User] > Applications folder.

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