Forum Discussion
I bought the game june 2016 and I've never been able to open it, since origin keeps telling me that "the sims 4 is already running" with the errorcode:
[ed35e0ea:29f00e76:00000000:18a1dd51]
I've already tried reinstalling origin and resetting it. I've checked my task manager and it is not running. I've gotten a new macbook (the touchbar one) and it still tells me that the sims 4 is already running. Help me, please
(Edited title showing as added to the compiled list - Bluebellflora)
Hey guys,
I know people asked about that problem already, but nothing helps. I reinstalled the game and origin, cleared cache, tried all the tricks. The only one helped is to create a second user on the Mac and open the game there - all worked, but I don't want to have to users to make that game work, so I'm looking for the way to make sure it runs as usual on the main user
Any suggestions?
- 4 years agoHey @Boldwatson,
first try to open your task manager, if you have a process ts4.exe already running try to kill it.
Solved the problem? Good!
If not i think you'll find the answer here: https://sims4.crinrict.com/eng/crin-error/game-already-running/
Please also read this.
https://crinrict.com/blog/2014/09/delete-origin-cache-files.html
You're on Mac OS you can read this also.
https://answers.ea.com/t5/Technical-Issues-Mac/Info-The-Sims-4-macOS-Catalina-Troubleshooting/m-p/8291917#M20883
Good Luck 🍺 - Bluebellflora4 years agoHero+@Boldwatson
I've merged your post into the main thread on this issue as it really does help having one main thread rather than multiples. If you have completely uninstalled and reinstalled Origin (checking for any residual files - https://bluebellflora.com/how-to-uninstall-origin-on-a-mac/ ) AND the game and you're still getting the same error message, this indicates something running in the background is interfering. This is why you can play in a second user account, because the same process is not running in that account.