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Bluebellflora's avatar
Bluebellflora
Hero+
9 months ago

Unable to start: The Sims 4 is already running - Mac only

If you're experiencing this error message it doesn't mean your game is already running, the actual message itself is incorrect. It means The Sims 4 cannot access the Electronic Arts > The Sims 4 fold...
external drive
launching
ksah2000's avatar
ksah2000
4 years ago

I am so confused. I have deleted, reinstalled, tried to repair, everything to get the game to load on my mac with no luck. Every time I try to play it says 

"Unable to start:

 

The Sims™ 4 is already running.

 

[ed35e0ea:29f00e76:00000000:18a1dd51]"

 

Every solution I have found says to deleted Userdata.lock within the Electronic Arts Folder, but that folder does not exist on my computer. I have gone through the steps in this thread to look at the ICloud Drive, but I didn't have that enabled in the first place. I'm at a gridlock, does anyone have any other solutions that I could try to get it running or even find this folder?

Bluebellflora's avatar
Bluebellflora
Hero+
4 years ago
@ksah2000

Moved your post to the relevant thread.

It's a permission issue. You can try playing in a new user account on your Mac and make sure you allow the game and Origin permission to access folders when it prompts you. Or you can allow access in System Preferences. See my post directly before yours for a link to the Apple help page.

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