Forum Discussion

Hero+

10 months ago

Unable to start: The Sims 4 is already running - Mac only

If you're experiencing this error message it doesn't mean your game is already running, the actual message itself is incorrect. It means The Sims 4 cannot access the Electronic Arts > The Sims 4 fold...

external drive

launching

PurpleCats9

2 years ago

I've already checked my privacy settings and gone through this forum thread to troubleshoot I am still getting this popup.

Bluebellflora

Hero+

2 years ago

@PurpleCats9

Please post screenshots showing the game and Origin permissions in System Settings > Privacy & Security > Files and Folders and System Settings > Privacy & Security > Full Disk Access.

Can you also explain your exact setup - where your game is installed to, where the Sims 4 folder is stored and which version of macOS you are running.

PurpleCats9
2 years ago
I was originally saved to a USB drive but when troubleshooting moved the files to my desktop(still wouldn't work). I'm running on macOS Sonoma Version 14.0
- Bluebellflora
  Hero+
  2 years ago
  @PurpleCats9
  
  What was saved to a USB drive? Did you create a symlink to store the Sims 4 folder on an external drive?
  - PurpleCats9
    2 years ago
    I have always saved my sims games directly to my USB drive during the setup process and never had any issues. Yesterday, I completely uninstalled the game from both my computer and external drive and reinstalled and am still getting the same error code.