Game Data Incomplete

So im somewhat new to playing the sims on mac and ive been playing vanilla. no cc or mods just expansion packs and add ons.

for the past few months ive been playing the game no problem up until two nights ago. when i opened up the game the first red flag was that on the main menu the household that appeared telling me to resume the game had sims missing hair and clothing. i was confused because again i don’t play with any cc that could’ve caused the game to break.

when i click to resume the game it shows that all the packs and expansion i own, weren’t installed. however on the ea app they were there. i’ve tried all the tips and tricks of repairing the game, uninstalling it, and removing the cache on the ea app but nothing has worked.

when i attempt to play a save that requires some type of pack a popup appears which says:

Game data incomplete

not all game data could be loaded. the save game references and neighborhoods that have been uninstalled or otherwise are no longer available. if you continue playing you will encounter missing data and may have unexpected results. if you save the game there will be no way to recover the missing data. 

with that being said if anyone has anymore suggestions of what i can try i would love the help.