Forum Discussion

NinooLuvs's avatar
6 years ago

Unrecognized video card in sims 4 menu and no saves??

Whenever I open sims 4, a warning shoes up saying I have an "Unrecognized Video Card" and my saves are gone. I repaired my game but that didn't work so I deleted origin and reinstalled everything but I still see the same message pop up when I start the game. I don't have any mods or cc in my game.

This is my computer graphic information

Intel Iris Plus Graphics 655:

 

  Chipset Model: Intel Iris Plus Graphics 655

  Type: GPU

  Bus: Built-In

  VRAM (Dynamic, Max): 1536 MB

  Vendor: Intel

  Device ID: 0x3ea5

  Revision ID: 0x0001

  Metal: Supported, feature set macOS GPUFamily2 v1

  Displays:

Color LCD:

  Display Type: Built-In Retina LCD

  Resolution: 2560 x 1600 Retina

  Framebuffer Depth: 24-Bit Color (ARGB8888)

  Main Display: Yes

  Mirror: Off

  Online: Yes

  Automatically Adjust Brightness: No

  Connection Type: Internal

 

7 Replies

  • Whenever I open sims 4, a warning shoes up saying I have an "Unrecognized Video Card" and my saves are gone. I repaired my game but that didn't work so I deleted origin and reinstalled everything but I still see the same message pop up when I start the game. I don't have any mods or cc in my game.

    This is my computer graphic information

    Intel Iris Plus Graphics 655:

     

      Chipset Model: Intel Iris Plus Graphics 655

      Type: GPU

      Bus: Built-In

      VRAM (Dynamic, Max): 1536 MB

      Vendor: Intel

      Device ID: 0x3ea5

      Revision ID: 0x0001

      Metal: Supported, feature set macOS GPUFamily2 v1

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    6 years ago
    @NinooLuvs

    The solution is the same for Mac and PC for adding unsupported cards to the GraphicsCards.sgr file.

    Could you please open your config.log file in your Sims 4 folder and copy and paste the 10 or so lines under === Graphics device info ===
  • NinooLuvs's avatar
    NinooLuvs
    6 years ago

    Name (driver): Intel Iris Plus Graphics 655
    Name (database): [Found: 0, Supported: 1]
    Vendor: Intel
    Chipset: Vendor: 8086, Device: 3ea5, Board: 00000178, Chipset: 0001
    Driver: macOS Metal driver, Version: 0.0.0.0
    Driver version: 0
    Monitor: 00000000
    Texture memory: 1536MB
    Vertex program: 3.0
    Pixel program: 3.0
    Hardware TnL: 0
    Opt. features: -d24s8

  • NinooLuvs's avatar
    NinooLuvs
    6 years ago

    I saw one of you replies to the same problem and followed the steps. The game works now, thankyou.