In the Origin app, right-click on the gear icon next to the Play button and select "Repair".
Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.68.1561220
What expansions, game packs, and stuff packs do you have installed? Discover University, Get to Work, Cats and Dogs, Island Living, Jungle Adventure, Parenthood, Vampires, Tiny Living, Laundry Day, Backyard, Kids Room, Movie Hangout, Cool Kitchen, Holiday Celebration, Grim's Goulish Guitar.
Steps: How can we find the bug ourselves? As soon as I launch the game and the main Sims 4 game page opens up, I click the play button and that's when it freezes.
What happens when the bug occurs? The plumbob still spins and the hints and things still flash across the bottom of the loading page, but it just stays there and doesn't open the game.
What do you expect to see? I expect the game to open and allow me to play.
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. I think that Origin automatically updated, because when I closed it out this morning and updated my MacBook, the Origin launch screen said had the little orange notification at the bottom that it had updated the Sims 4.
I have been playing Sims 4 the last few days, and I noticed it was being a little wonky so I saved and closed it. A little while later I finally downloaded the new MacBook update, and apparently Origin updated after I closed out of it. Now when I try and open the Sims to play, I get stuck on the blue loading screen with the giant green plumbob. What's going on with my game and how can I fix this? I've attached a screenshot of where I get stuck.
