Forum Discussion

Lunar1Lunar's avatar
Lunar1Lunar
11 months ago
Solved

“Application not found”

When I try to open the game, it says “application not found”. The only option is “ok”, and when I press that, it says “Failed to start process for this game : ‘This operation was canceled by the user...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    11 months ago

    @Lunar1Lunar  Please uninstall the EA App with Revo Uninstaller (the free version is fine), and restart your computer before reinstalling the App.  If that alone doesn't help, please run the App as an admin: right-click the desktop shortcut and select "Run as administrator."  Do the same with Steam or the Epic launcher if you're using either of those.

    If that doesn't help, please post a screenshot of the error.

Carizzle143's avatar
Carizzle143
6 months ago

This issue exactly is happening to me and last time I reached out to EA support they cancelled the ticket without helping. This forum provides an uninstall option but I did that, uninstalled the game, restarted the machine, reinstalled and still it's not working. 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 months ago

    @Carizzle143  The file in your first screenshot is a component of the EA App, so please uninstall the App with Revo Uninstaller (the free version is fine) and reinstall it.  If Revo can't find the EA App, download a fresh copy of the App installer and run it.  If you're asked to repair an existing install, choose that.  Then if you get the same original error, remove the App with Revo and reinstall.

    Once the App is installed again, run it as an admin: right-click its desktop shortcut and select "Run as administrator."  Don't try to launch Sims 4 until the App is fully loaded.