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barrub24yanv As a test, please disable your antivirus, temporarily, clear the EA App's cache:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
and repair the game: open your game library, click Sims 4, and select Manage > Repair.
If that doesn't help, try uninstalling the EA App with Revo Uninstaller (the free version is fine) and reinstalling it. Run it as an admin: right-click the desktop shortcut and select "Run as administrator."
If that doesn't help either, can you try a different network? For example, if your computer has wifi, you could set your phone as a mobile hotspot, using data rather than your home network, and connect to that. It shouldn't eat up much data to simply connect to the App and launch Sims 4.
- barrub24yanv12 months agoRising Novice
puzzlezaddict ive already done all of this ,, i cant disable the antivirus because its the one that comes with the laptop through settings ,, ive repaired it 5 times and factory reset my pc and it wont work . ive tried to run my laptop of my hotspot and it dosent even open EA up
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