Forum Discussion
barrub24yanv As a test, please disable your antivirus, temporarily, clear the EA App's cache:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
and repair the game: open your game library, click Sims 4, and select Manage > Repair.
If that doesn't help, try uninstalling the EA App with Revo Uninstaller (the free version is fine) and reinstalling it. Run it as an admin: right-click the desktop shortcut and select "Run as administrator."
If that doesn't help either, can you try a different network? For example, if your computer has wifi, you could set your phone as a mobile hotspot, using data rather than your home network, and connect to that. It shouldn't eat up much data to simply connect to the App and launch Sims 4.
puzzlezaddict ive already done all of this ,, i cant disable the antivirus because its the one that comes with the laptop through settings ,, ive repaired it 5 times and factory reset my pc and it wont work . ive tried to run my laptop of my hotspot and it dosent even open EA up
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