[0e6d1221:1df4e8dc:0000012d:912c9c10]

OP doesn't have the creators update

---

@AnthonyandAvril wrote:

No, the drivers for the video card aren't the issue. The issue is the Windows 10 Creator Update.

---

How can I fix it with this stupid update? I knew i shouldn't have done it.  😞

Hi @AnthonyandAvril

Try turning off the game mode it has: https://blogs.windows.com/windowsexperience/2017/05/01/windows-10-tip-get-power-windows-10-pc-game-mode/#iwuX3aiLSmT4KUx6.97

If that doesn't help, could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

You can attach the txt file to your post directly.

Thanks.

Idk if this helps.

Could you attach it as a txt file, please ?

Thanks

Did you try the game mode ?

I can't even get the game to open at all. It flashes back to a black screen, then the error message pops up. I tried to repair it, then reinstalled it, then did a clean boot. Nothing is working.

Thank-you. 

The game mode has to do with the creators update on Windows. Check the link I posted

I'm not sure but I thought there were may drivers for Nvidia. Did you check if yours are up-to-date ?

Yeah, updated yesterday. It was with the Nvidia GeForce Experience thing. I had to click on the optimize button in there for the game to work. Apparently this is a problem with more than one solution.

It is.

So it's working now for you ?