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chelisee1's avatar
chelisee1
5 years ago
Solved

accidentally deleted sims 4 folder

i accidentally deleted my whole sims 4 folder and im currently reinstalling it and this is all that shows in the folder can anybody help me out ? i had everything on an external hard drive but it sto...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    5 years ago

    @chelisee1  For some reason, you've installed the game's program files into Documents\Electronic Arts.  This will be a serious issue because the game tries to create its user data folder there, and the two folders need to be separate.  Please delete everything in your screenshot, then clear Origin's cache and restart your computer.

    https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

    Please also stop OneDrive from automatically syncing the content of Documents.  (You may need to do this before you delete the folders in your screenshot.)  You can leave OneDrive enabled and upload files manually, but the auto sync can mess with the Sims 4 user data folder, and it's simpler to prevent it from happening than fix problems that you see later.

    https://support.office.com/en-us/article/choose-which-onedrive-folders-to-sync-to-your-computer-98b8b011-8b94-419b-aa95-a14ff2415e85

    Open Origin, hover over your username, select Application Settings, then the Installs & Saves header, and make sure Origin is set to install to Program Files (x86)\Origin Games.  Then download Sims 4, and again make sure it's downloading to the Origin Games folder.

    Once the game is installed, you can launch it to create a new user data folder in Documents\Electronic Arts.

puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

@chelisee1  For some reason, you've installed the game's program files into Documents\Electronic Arts.  This will be a serious issue because the game tries to create its user data folder there, and the two folders need to be separate.  Please delete everything in your screenshot, then clear Origin's cache and restart your computer.

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

Please also stop OneDrive from automatically syncing the content of Documents.  (You may need to do this before you delete the folders in your screenshot.)  You can leave OneDrive enabled and upload files manually, but the auto sync can mess with the Sims 4 user data folder, and it's simpler to prevent it from happening than fix problems that you see later.

https://support.office.com/en-us/article/choose-which-onedrive-folders-to-sync-to-your-computer-98b8b011-8b94-419b-aa95-a14ff2415e85

Open Origin, hover over your username, select Application Settings, then the Installs & Saves header, and make sure Origin is set to install to Program Files (x86)\Origin Games.  Then download Sims 4, and again make sure it's downloading to the Origin Games folder.

Once the game is installed, you can launch it to create a new user data folder in Documents\Electronic Arts.

7qcx71o4y6ma's avatar
7qcx71o4y6ma
7 months ago

So i  was trying to remove all my mods because when I played the sims today a pop up came up that were saying thet I should relaunch the game. Then when I got in microsoft edge there was a tab where it stod things about mc command center and how i should update it or remove it for the sims to work or something like that. So i figured out that i could remove all my mod instead because I thaught it would be easier that way. So I removed Curseforge wereI download most of my mods and the deleted all my files that seemed to be a mod or something like that in my explorer. Then I restarted my computer and went in on the sims 4 and all of my saves were gone. Is there something I can do to get the saves back. I have spent so much time on my builds and sims that it would be very bad if all of it is gone.......

@puzzlezaddict wrote:

@chelisee1  For some reason, you've installed the game's program files into Documents\Electronic Arts.  This will be a serious issue because the game tries to create its user data folder there, and the two folders need to be separate.  Please delete everything in your screenshot, then clear Origin's cache and restart your computer.

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

Please also stop OneDrive from automatically syncing the content of Documents.  (You may need to do this before you delete the folders in your screenshot.)  You can leave OneDrive enabled and upload files manually, but the auto sync can mess with the Sims 4 user data folder, and it's simpler to prevent it from happening than fix problems that you see later.

https://support.office.com/en-us/article/choose-which-onedrive-folders-to-sync-to-your-computer-98b8b011-8b94-419b-aa95-a14ff2415e85

Open Origin, hover over your username, select Application Settings, then the Installs & Saves header, and make sure Origin is set to install to Program Files (x86)\Origin Games.  Then download Sims 4, and again make sure it's downloading to the Origin Games folder.

Once the game is installed, you can launch it to create a new user data folder in Documents\Electronic Arts.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    7 months ago

    @7qcx71o4y6ma  Did you delete any files inside the saves folder?  Check your recycle bin, either for a saves folder or for any files that start with Slot_ , which is how Sims 4 saves are named.  Please also let me know whether you see any of these files inside Documents > Electronic Arts > The Sims 4 > saves, at least any older than the last time you opened the game.

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