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Anonymous's avatar
Anonymous
11 years ago
Solved

account hacked need help

is there a number i can call to recover my son's account? i have a lot of money invested in his account and someone hacked him.
  • smtrax01's avatar
    11 years ago

    @arec312

    I understand that this is not a very pleasant situation. You can contact an advisor by following these instructions: 

    - Visit http://help.ea.com/ 
    - Click on help with a game and choose the game you have an issue with
    - Scroll to the bottom of the page and click on contact us
    - Select your appropriate platform and click next on bottom right
    - Select a relevant topic and add more info into the section Tell us a little more, then click Next

    - When prompted to log into Origin account, click on "Having trouble accessing your account?" link and fill in your name and e-mail address

    - You will then have the option for Live Chat or Email or a Call Me Option!
    NOTE: not every option is always available. It depends on your location, the time of the day and also on the options you select

    Hope this helps 😕mileywink:

    -------------------------------------------------------------------------------------------------------------------------------
    If I was able to help you to solve you problem - please accept a solution, XP is very appreciated also
    If your problem wasn't solved and no one has gotten back to you - please either post again (or bump up your problem) or contact EA.

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