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brithje's avatar
brithje
Seasoned Newcomer
1 month ago
Solved

After update Graphics card not recognized

So i updated my game yesterday, i dont have mods installed and my game looks verry jancky. The settings are also not permanent anymore. i have this pop up. (unrecognized video card) I have played on this laptop before a lot with the same amound of DLC's. So i havent upgrated recently. i have in the nivdia app however upgraded it.

 

 

 

 

this is what i get if i go in to the logs 

i downloaded the file from another thread but that didnt help.  i have also reinstaled my game to try and get rid of this issue.

This is my first time posting on here so i dont know where and how i should really post. i hope someone can help me. 

Thank u already 😊

ea app
updates
  • puzzlezaddict's avatar
    puzzlezaddict
    1 month ago

    brithje​  Open [install location]\Game\Bin, here by default for an EA App or Steam install:

    C:\Program Files\EA Games\The Sims 4\Game\Bin
    C:\Program Files (x86)\Steam\steamapps\common\The Sims 4\Game\Bin

    Right-click GraphicsCards.sgr and select Copy.  Open Documents > Electronic Arts > The Sims 4 > ConfigOverride, right-click the empty space, and select Paste.  This is the copy of the file you'll be working with, as it won't get reverted after a patch.  And if you mess up the edit, you can delete this copy and go get a new one from the Bin folder.

    Open the file (Notepad is fine) and use ctrl-F to search for Nvidia , which will take you here:

    vendor "NVIDIA" 0x10B4 0x12D2 0x10DE

    Under that line, create a new line and copy and paste this:

    card 0x2820 "NVIDIA RTX 4070" $cardLevelUber $resolutionHigh

    The line should have four spaces at the beginning so that it lines up with the ones below it.

    Save the change, close the file, open Sims 4, quit, and check Config.log again.

2 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    1 month ago

    brithje​  Open [install location]\Game\Bin, here by default for an EA App or Steam install:

    C:\Program Files\EA Games\The Sims 4\Game\Bin
    C:\Program Files (x86)\Steam\steamapps\common\The Sims 4\Game\Bin

    Right-click GraphicsCards.sgr and select Copy.  Open Documents > Electronic Arts > The Sims 4 > ConfigOverride, right-click the empty space, and select Paste.  This is the copy of the file you'll be working with, as it won't get reverted after a patch.  And if you mess up the edit, you can delete this copy and go get a new one from the Bin folder.

    Open the file (Notepad is fine) and use ctrl-F to search for Nvidia , which will take you here:

    vendor "NVIDIA" 0x10B4 0x12D2 0x10DE

    Under that line, create a new line and copy and paste this:

    card 0x2820 "NVIDIA RTX 4070" $cardLevelUber $resolutionHigh

    The line should have four spaces at the beginning so that it lines up with the ones below it.

    Save the change, close the file, open Sims 4, quit, and check Config.log again.

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