all of a sudden save file won’t load + Unrecognized Video Card

Question

Platform : PC&nbsp;Mods : yesGame version : most recent update 2025I've been running sims 4 on this computer for years and today it randomly went from being super leggy, to crashing to freezing after I tried to load into my save file. Now I can't get past the main menu at all. Infinite loading screen..&nbsp;I troubleshooted by pulling all of my mods and cc out -- problem still exists.I tried to repair the game using a uploaded I use -- problem still exists.I pulled my entire sims 4 file out, to try a new vanilla save - unrecognized video card pop up.Can anyone tell me what is happening? Thanks**I play on a windows pc and the graphics card is AMD : adrenaline edition.

puzzlezaddict · Answer

bstephensonn​&nbsp; The unrecognized video card error&nbsp;message shows up once per Options.ini file.&nbsp; When you removed your entire Sims 4 folder, you removed that file too, which is why you're seeing the message again.&nbsp; Your GPU isn't in the game's database, so it's been unrecognized this whole time unless you took steps to get it recognized at some point.&nbsp; In that case, please let me know what you did.
For the rest, please provide a dxdiag. &nbsp;Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. &nbsp;From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

bstephensonn · Answer

https://1drv.ms/t/c/9b932c7a11c52b8d/ERtfn7CYVLJAvgApqdBuVJkBNBgqSs4E1JPB-knrM-ERcw

bstephensonn · Answer

Here you are :)&nbsp;