Hello~When I'm playing the game my audio will suddenly crash and won't come back unless I restart my computer. If I have youtube running in the background, when the audio crashes my sound will be stuck on whatever was playing for a few seconds before cutting out and the audio in the game sounds like static.Also, my game will randomly crash, not sure if these two things are related or if its the same crashing that other people have had. I am currently seeing if resetting to factory settings without reinstalling will help.Critical Events:http://pastebin.com/jgDtwGCshttp://pastebin.com/Q5huqQ8uLastCrash.txt: http://pastebin.com/QgFT5CL6Here is my DxDiag: http://pastebin.com/miStAviUThanks 🙂EDIT: Resetting the game and deleting cache files didn't help. Not sure if this could have fixed the audio issue either because the game crashed before the audio could.

Try reinstalling your sound drivers. There might be newer ones too.

I tried updating them and they were all up to date.

Is the Sims the only game you have issues with the audio ? Have you tried repairing the game through Origin yet and reinstalling Origin ?

Yes it's only the Sims I have audio troubles with. And yes, I have tried repairing the game many times.

Do you have any other Origin games ? Have you also reinstalled Origin ?

Audio Crashes | EA Forums

17 Replies

crinrict
Hero+
10 years ago
Try reinstalling your sound drivers.

There might be newer ones too.
Anonymous
10 years ago
I tried updating them and they were all up to date.
crinrict
Hero+
10 years ago
Is the Sims the only game you have issues with the audio ?

Have you tried repairing the game through Origin yet and reinstalling Origin ?
Anonymous
10 years ago
Yes it's only the Sims I have audio troubles with. And yes, I have tried repairing the game many times.
crinrict
Hero+
10 years ago
Do you have any other Origin games ?

Have you also reinstalled Origin ?
Anonymous
10 years ago
try reinstalling your audio drivers and if that doesn't work try reinstalling the game. if that doesn't work try reinstalling origin and open the game from origin or the Sims itself (the short-cut)
roberta591
Hero (Retired)
10 years ago
@snacksthecat Do you have the Nahimic Audio installed. If you do either disable it or uninstall it. I believe it is a mixer that is not playing nice. MSI or Micro Star International was always at the bargain end of the table. Several people have posted issues but MSI knows of no issues because nobody has reported issues. Well maybe if they answered their phones once and awhile. MSI products work and I believe this is an issue of third party software not working right.
Anonymous
10 years ago
Sims 3 and 4 are the only origin games I own and the audio only crashes for sims 4. But for other games I own/tried (some steam games and overwatch for example) crash/crash my computer as well. I will try disabling nahimic audio. I am currently playing the sims 3 and 4 perfectly fine on my gaming laptop which is also msi. Do you think I might run into issues on it as well?
roberta591
Hero (Retired)
10 years ago
Asus users have reported a similar problem although it doesn't seem to affect all users. Audio systems have long needed enhancement. I think this is a mixer that adds special affects like echo and fade. Apparently there seems to be some problems with the software (my guess). If you disable the mixer I believe the sound should continue to work. Or install the stock Windows sound driver (only stereo). Or get a sound card and disable the integrated sound chip. Most computer sound systems are 2.1 so for most users disabling this features should not change much. Newer MSI have reported similar issues. Usually audio drivers work and no one bothers to see if there are newer drivers. Check the manufacturers web site. If other games are crashing your computer there may be system problems.
roberta591
Hero (Retired)
10 years ago
Add: Windows 7 main support is over. Windows 7 is on extended support. Microsoft is giving (like in free) free upgrades to Windows 10 until July. Windows 10 is everything Windows 8 should have been. To advance to the next gen of graphics you'll have to go Windows 10 to get DX12. Unless you have a very good reason not to upgrade there is no reason not to. The upgrade process works pretty good. Windows 10 removes some features such as Media Center and there are some programs that get removed due to compatibility issues. I had a Vista computer and Vista is not in the upgrade plan so I had to do a fresh install of Windows 10 on those computers. So far the only problem I've had is getting the free upgrade to start on a few computers (had to manually start the process).