Hello,
I am experiencing an issue with TS4; my game doesn't seem to launch properly. When I attempt to run the game, it only displays a black screen with a blue loading circle around my mouse cursor. I have attempted to repair the game, delete the cache of the EA app, and even removed my mods folder, but nothing seems to resolve the issue. I have attached my dxdiag file below in hopes of further help. (Sorry, my English might not be the best) Thank you!
@beaniehead_sha Your dxdiag shows a few random Windows errors, so please start with a couple of basic checks of your Windows system files:
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
For the Sims 4 issue itself, do you have Proton Drive automatically syncing your files? If so, please disable it and try again to play. Proton Drive is throwing errors too, and if it's not working properly, it could interfere with Sims 4's ability to access the Documents folder.
If these steps don't help, please list the location of your Documents directory as Windows sees it. Search in Windows for command prompt, open it, and enter this command:
reg query "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders" /v "Personal"
then post the result. You can write [username] instead of your actual username if you want, but please leave the rest intact.
Alright I have followed all your tips but it still doesn't seem to work, here's the result of the command prompt:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders
Personal REG_SZ C:\Users\username\OneDrive\Documents
@beaniehead_sha You mentioned elsewhere that the game is working now, which is great. I do see that the Documents directory is in OneDrive, which can cause a variety of problems, although it doesn't always. If you'd like to get rid of OneDrive, or at least keep it from impacting your Sims 4 user files, this guide can help:
There are several different options depending on your preferences. If you need more specific help with any of these approaches, or with Sims 4 in general, feel free to keep asking.
