So My game was having the launch error everyone else was until I took out all mods, created a new game file, repaired game, repaired ea app, and now when i launch the screen goes black then white and then never shows. But in my task manager it says the game is open. Of course this has only been happening since the newest update and then the fix. HELP! (attached dxdiag file)
74shahin HP gaming laptops often show a white or black screen at startup, and there are a few known workarounds for this particular issue:
None of these works for everyone, but something almost always does, so keep trying the workarounds until you find one that lets you play.
Additionally, your dxdiag lists a number of crashes of one of the graphics drivers. A dxdiag doesn't give any indication of when these happened, either a time stamp or what else was running at the time, so I can't tell you whether they happened while you were trying to play Sims 4. But if none of the above helps you, the next step would be a clean uninstall and reinstall of the graphics drivers. Here's how:
Use the newest drivers HP provides for your laptop. Go here:
https://support.hp.com/us-en/drivers/laptops
Enter your serial number, choose your OS (just Windows 11 is fine) if prompted, click All Drivers, expand Driver-Graphics, and download the newest Intel and Nvidia drivers by version number. The first number matters most, e.g. 32 is newer than 31; after that, the last four numbers matter.
The proper order of operations is uninstall the Nvidia driver > uninstall the Intel driver > restart > reinstall the Intel driver > restart > reinstall the Nvidia driver > restart, all while your computer is offline.
Started now getting a "unable to start" ea app not running but of course it is and downloaded
On the way there,, I actually can see the screen for the game but its all WHITE! And then goes "not responding". I am going to try and repair again. Still a vanilla folder also.
hi 74shahin
Please try the clean folder approach described here: 📓[GUIDE] Clean User Folder Approach | EA Forums - 12690428
