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Ashaquile's avatar
Ashaquile
3 years ago

Bought sims but have trial

So I bought the Sims four an year ago and used it for a bit but then stopped playing. Recently when it became free I Re-opened  it end it opened up in trial mode. I don’t have a lot of options in the...
pc
Ashaquile's avatar
Ashaquile
3 years ago

Features missing/ not working:

-only 2 options on phone 

-host party not working 

-can’t visit other sims home

-can’t interact with toddler

-don’t have homework option

-sims only have few interactions with each other

-sim can’t swim or go for jog Cause option doesn’t show up 

also when I opened the app to play again, the households that I made after purchase are missing and only the ones I made with free trial are. Present.  
 I cleared cache, used diff wifi , turned off anti virus, repaired EA. But it’s still not working.  

puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

@Ashaquile  It kind of sounds like you're in the tutorial, but that was removed from the game earlier this year.  At any rate, if you load Sims 4 to the Main Menu and click New Game, can you start a new save that works normally?  You don't need to spend much time on creating the sims; this is just for testing.

If the new save is similarly affected, please load to the Main Menu again and look for the game's version number, which will be in the lower-right area or along the bottom of the screen.  Please list the entire version number, i.e. 1.xx.xxx.xxxx.

  • Ashaquile's avatar
    Ashaquile
    3 years ago

    1.93.146.1020

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      3 years ago

      @Ashaquile  Just to be totally clear, you tried a new save and the same problem showed up?  Please let me know either way; I wouldn't want to send you down a rabbithole of troubleshooting if there was a simple explanation.

      If the new save is similarly affected, please move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop so that the game creates a new folder.  Don't add anything to the new folder.  Instead, try again to start a new save and let me know whether the same problem shows up.  Your saves and other content will be intact in the folder you've moved, just not read by the game, but that can be addressed later.

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