Jerk00 Are you getting BlueScreens when Sims 4 crashes? I ask because your dxdiag is full of them, but I can't tell from your description if that's what you're seeing. The blue screen itself sometimes disappears too quickly to notice, but these are definitely happening.
All the BSOD codes are serious errors of memory access, although there's not enough info in the dxdiag to say where they're coming from. So I'd like to see a crash dump. Go here:
C:\Windows\Minidump
For the last two or three files, right-click them and select Copy, then right-click the desktop and select Paste. From there, zip the files together (right-click, send to > compressed file), upload the .zip to a free filesharing site, and link it here.
I am so sorry I'm such an idiot but where do I type in CL:\Windows\Minidump ? 🤦♀️
im not a expert on laptopgraphics cards i have only really had desktops but that laptop looks like it hasa intergrated chip sharing windows memory and not a graphics card?? just because a computer is new doesnt mean you can play games on it
Also it's possible I'm getting blue screen, but mostly I see a glitched sort of text real quick then the computer shuts off and then starts diagnosing.
