Forum Discussion

8 years ago

Solved

broken game after cats and dogs install

i don't know if anyone can help me but i am unable to load any of my families, every time i try i just get a blue flashing square where the family should be. I have re-installed it and it worked ok s...

EA_Mai
8 years ago
Hi everyone,

I'm closing this thread because things are not getting anywhere constructive.

@crashdodgers, this a player community, and other players are here just trying to help you, no need to be rude with anyone if you don't like their answers. I would suggest taking a look to this article if an official response is what you were looking for: https://help.ea.com/en-us/help/the-sims/the-sims-4/mods-and-the-sims-4-game-updates/

@ness1804, unfortunatelly, as @jpkarlsen was explaining, your processor and graphics card don't meet the minimum requirements, and that's why it's giving you issues. Please, find the minimum requirements for The Sims 4 Cats & Dogs here: https://www.origin.com/store/the-sims/the-sims-4/expansion/the-sims-4-cats-and-dogs#requirements If you have any other computer that meets them, I would install the game on it.

-Mai

jpkarlsen

Hero (Retired)

8 years ago

@crashdodgers

I have not said that there are anything wrong with your system and I don't care if you decide to upgrade to Windows 10 or not.

EA_Mai

EA Staff

8 years ago

Hi everyone,

I'm closing this thread because things are not getting anywhere constructive.

@crashdodgers, this a player community, and other players are here just trying to help you, no need to be rude with anyone if you don't like their answers. I would suggest taking a look to this article if an official response is what you were looking for: https://help.ea.com/en-us/help/the-sims/the-sims-4/mods-and-the-sims-4-game-updates/

@ness1804, unfortunatelly, as @jpkarlsen was explaining, your processor and graphics card don't meet the minimum requirements, and that's why it's giving you issues. Please, find the minimum requirements for The Sims 4 Cats & Dogs here: https://www.origin.com/store/the-sims/the-sims-4/expansion/the-sims-4-cats-and-dogs#requirements If you have any other computer that meets them, I would install the game on it.

-Mai