I recently downloaded sims 4. And I have CC downloaded but I can’t find my Electronic Arts Folder can somebody help me please? It’s a HP laptop and it’s Windows 10 (I think)
Community Managerits in the recycle bin
@ky_sfl12 Is OneDrive running on your computer? If it is, whether you use it deliberately or not, please pause syncing, which you can do by right-clicking the cloud icon in the lower-right corner of the screen.
If this doesn't help, please let me know whether Sims 4 has ever run on this computer. Please also run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
I'm not sure what's wrong but my game isn't booting and my folders missing I've deleted the ea app and sims repaired it but nothing works anyone here can u help
@Lillian-Grace20 Please post the full file path you see in-game.
I did this and after opening the documents folder, there is nothing in there. what do I do now?
@wnvt57bt2dx3 You'll need to launch Sims 4 once in order to see the user folder. And please make sure you're looking in the correct location. You can confirm this in-game, as described here:
https://sims4.crinrict.com/eng/2018/07/how-to-find-your-user-folder/
If this doesn't help, please post the full file path you see in-game.
I still don't see it, it says the folder is empty. Do you know what the problem is?
