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NikkiHeat1234's avatar
NikkiHeat1234
Rising Novice
4 months ago

Can anyone help me figure out what this LastCrash.txt is trying to tell me?

I am trying to figure out what this means and what is going wrong with my game. Anyone able to help?

6 Replies

  • NikkiHeat1234​  The lastcrash didn't attach, but that's fine; most of the info is incomprehensible to anyone who doesn't work for EA.  What I see in your dxdiag is that you've connected your monitors to your motherboard.  Please plug them directly into your graphics card instead.  The GPU should have DisplayPorta and HDMI ports available.

    Your C drive is also very low on free space.  So please move whatever you can to D.  25 GB free is a good goal, but if it's not feasible, get as close to 20 as you can.

    If these steps don't help, please post a new dxdiag.

  • NikkiHeat1234's avatar
    NikkiHeat1234
    Rising Novice
    4 months ago

    Alright thank you! I have moved the plugs to my monitor and will be buying some more space for my drives soon so hopefully that helps!

  • NikkiHeat1234​  Do you need any more help, or is the game running properly now?

    For the drive space, I would suggest a single NVMe SSD if your motherboard has an M.2 slot; a 1 TB drive would be nice, but 500 GB should be enough.  NVMe drives are a lot faster than SATA SSDs and pretty much the same price, and they don't require cables—you stick the drive in the dedicated slot, install a standoff if required, and screw it in.  The manual for your motherboard would have instructions; check online if you can't find the physical copy.

    I'd also suggest reinstalling Windows on the faster drive, then copying over Documents and whatever else you're keeping.  It's a bit of work right away but will make a significant difference in the long run.  Let me know if you need help with the process.

  • NikkiHeat1234's avatar
    NikkiHeat1234
    Rising Novice
    4 months ago

    So sorry I did not see this response! The game was working fine but I got a last crash recently due to some CC. Not sure what it is about the CC that is causing the LastCrash but at least I found the culprit. If you have tips for how to reinstall windows onto the faster drive, and other tips on how to better organize/optimize my storage (aside from just upgrading to more storage capacity) that would be great!

  • NikkiHeat1234​  If you want to be extra careful, you could pull your other drives before installing Windows onto the new one.  It's not necessary; the point is that you know you're not going to install Windows on the wrong drive because the other drives aren't there.

    As for the process in general, you'll want two USBs, or one USB and one other computer for storing data.  Create a Windows ISO using the Media Creation Tool:

    https://support.microsoft.com/en-us/windows/create-installation-media-for-windows-99a58364-8c02-206f-aa6f-40c3b507420d

    Before proceeding, go to the driver download page from your motherboard manufacturer, and download all the drivers provided.  You'll store these on a different USB (not the one with the Windows ISO), or you can store them on a different computer and transfer them later.  Download the latest Nvidia graphics driver too, and store it on the USB or the other computer.

    Disconnect your main computer from the internet, and perform an offline installation.  If you can, decline the offer to use a Microsoft account; if you can't, create a local account as soon as possible, and this will be the account you use rather than the original.  This is to avoid OneDrive-related issues.

    Once you've installed Windows, install the chipset drivers from the motherboard support page, then restart, then install the GPU driver, then restart again, then install the other drivers from the support page.  Once you've done all that, you can go back online.  The point is to install the drivers you want, not the ones Microsoft provides.  You'll probably still get some Windows updates, but that's fine.

    When you're done, shut down and add back the other drives if you took them out.

    Optimizing your storage is really about the system that works for you.  The "best" way is the way that makes sense to you and doesn't take too much extra work.  The one thing I would avoid is partitioning the new drive.  There are legitimate reasons to do it, but you also lose some space, and you'd need to be careful about what goes where, not just files but default folders.  It's easier for regular users to keep most data on the one main drive, or perhaps two, than to redirect folders and the like.

  • Thank you so much! I will keep this in mind and work towards upgrading my PC and organizing things better so I don't run into as many issues.