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@SimpleSimmer05 Please test with no mods or custom content, as in, move the Mods folder to the desktop and delete localthumbcache.package.
If that doesn't help, please run a dxdiag and attach it to a reply here.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
https://d.docs.live.net/25baf0700e5cf971/DxDiag.docx
- puzzlezaddict9 months agoHero+
@SimpleSimmer05 That link requires me to sign in, which means it's probably restricted. Please make sure anyone with the link can read it. Or use a different service.
I'm not sure why you wouldn't be able to attach the file here, but make sure you're using Reply and not Quick Reply.
- 9 months ago
Here is the file
- puzzlezaddict9 months agoHero+
@SimpleSimmer05 The Sims 4 crashes in your dxdiag are breakpoint errors, which have a few different causes. One is the game running out of memory, which is what I think is happening here. Your laptop has enough RAM to run the game, but it needs to push some other data to the page file, which is where the processor stores overflow data that would normally be held in RAM but doesn't fit.
The problem is that the page file, which is disk space specifially allocated for this purpose, is too small and almost all used. This, in turn, is because your C drive is almost completely full. 2.7 GB free is not enough for Windows to maneuver properly by itself, let alone run a demanding game and whever else you have open.
Point is, you'll need to clear a lot of space on C. I would aim for 30 GB free because you'll want 25 free after the page file's size increases appropriately. You can see your free and total storage by opening a File Explorer window and clicking This PC in the left panel; you might need to scroll down a bit. Once you've cleared enough space, restart your computer and try again to play. If you get another crash, please post a new dxdiag.
- bsade983 months agoNewcomer
would you be able to help me? my game always crashes when I'm in bb mode and I'm in the "couch" tab or "outdoor furniture" tab.
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