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RaiseTheRose's avatar
RaiseTheRose
Seasoned Newcomer
3 days ago

Sims 4 crashing after a few minutes in live mode

This has been happening to me too. No mods, game has been repaired, EA app has had cache cleared, all drivers are updated. The game crashes after less than 5 minutes of Live mode gameplay. Surprisingly, it doesn’t seem to crash if I’m in Build Mode.

3 Replies

  • RaiseTheRose's avatar
    RaiseTheRose
    Seasoned Newcomer
    2 days ago

    Below is the error I received the last several times it crashed and I've attached the DXDiag file.

    Description
    Faulting Application Path:    C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\TS4_DX9_x64.exe

    Problem signature
    Problem Event Name:    APPCRASH
    Application Name:    TS4_DX9_x64.exe
    Application Version:    1.124.63.1020
    Application Timestamp:    6a06420b
    Fault Module Name:    TS4_DX9_x64.exe
    Fault Module Version:    1.124.63.1020
    Fault Module Timestamp:    6a06420b
    Exception Code:    c0000005
    Exception Offset:    0000000000346070
    OS Version:    10.0.26200.2.0.0.256.48
    Locale ID:    1033
    Additional Information 1:    fe7e
    Additional Information 2:    fe7eff6d09460830997251e9f21127ee
    Additional Information 3:    5b2f
    Additional Information 4:    5b2f700c7340340c47e92b0724f6adb9

    Extra information about the problem
    Bucket ID:    1f56d0cea7dc90fc78f0599bcb12752d (1797034776982615341)

  • RaiseTheRose​  I've split your posts into their own thread because the other thread is a giant mess.  The crash itself isn't all that informative (the game crashed because it crashed, due to an access violation, which is an extremely generic category of error).  But I do see that you're playing in DirectX 9 mode.  Is there a reason for that, and does the game run better in DX11 mode?  Please test and let me know even if you want to use DX9 for a particular reason in general.

    If you haven't tested a new save yet, please do that too.  Don't add any content from the Gallery or your own library.  It's fine to just randomize in CAS and drop some test sims on an EA-made lot.