Cannot Connect to EA servers Sims 4

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@hycinthus wrote:

@EA_Francois

@kasha2014

"""

Windows 7

1. Hold down the Windows key and press R. (This will open the Run dialogue.)
2. Type cmd and press Enter. (This will open a command prompt.)
3. Type ipconfig /flushdns and press Enter.
4. Type ipconfig /registerdns and press Enter.
5. Type ipconfig /release and press Enter.
6. Type ipconfig /renew and press Enter.
7. Type netsh winsock reset and press Enter.
8. Reboot the computer."""

Before I do this, May I ask what does this do to my computer?  WIll it make permanent change or anything?

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Flushing DNS basically empties the list of IP addresses registered by your computer for certain websites, and make it look them up again. It poses absolutely no security threat to your computer.

Good to know you've been able to solve your issue though, hopefully the others in this thread can resolve it with the same steps. 🙂

[Removed] PLEASE CONTACT US BY FOLLOWING STEPS BELOW:

1. https://help.ea.com/en/contact-us/ 
2. Click on the orange NEXT button
3. Select a platform
4. Click on the orange NEXT button
5. Select a topic and describe your problem in a few words
6. Click on the orange NEXT button
7. Click Chat Now to chat with a Game Advisor

REGARDS

IMAGENESIS

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@hycinthus wrote:

This solution worked for me

I opened internet explorer and went to the Origin website but did not login. I clicked the little gear wheel in the top right corner of the browser.

Click Internet Options

Click Security Tab

Click Trusted Sites

Click Sites in the little box

A window popped up & had the origin web address in the 'add this website to the zone' box.

Click Add

Click Close

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This solution worked for me too. Thanks!!!

Hey guys, 

After a pretty great experience with EA Customer Service Aus, they sent me a list of things to do and this one worked for me! 

http://help.ea.com/en/article/how-to-clean-boot-your-pc/

That's for both PC and Mac... not that there is a Mac version out. 

I'm not entirely sure what clean booting my PC did to my computer but now my sims 4 works!

Is it okay if I ask you to forward the list to my email? I tried every suggestion here and I still get the error message telling me that it can't connect to ea servers. Please?

Hi @n7athenian, I've split your post into it's own thread here and I'll go ahead and lock this thread as it's been necro'd just a tad.