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KricketKorner's avatar
KricketKorner
4 years ago
Solved

cannot download my own sims from the gallery

I've been trying to redownload some of my own sims, which i have saved both in my library and on the gallery, but for some reason the game refuses to let me download them. All of my library files past a certain date appear with giant red xes over the profile photos, and when I click on them it says the item cannot be found. When I click on the same sim profile in my gallery, the profile shows up, but when I try to merge or replace the current household nothing happens and the sim from the gallery does not load in. This issue is only happening with sims that I have created and saved and has only happened recently, likely with the past couple updates. I would really like to be able to download my own sims again so I would appreciate any help! 

pc
  • puzzlezaddict's avatar
    puzzlezaddict
    4 years ago

    @KricketKorner  Please try downloading the sims into a clean user folder.  Move your entire Sims 4 folder out of Documents\Electronic Arts, and when you launch the game, a clean folder will spawn with no content.  Don't add anything to it yet; just see whether you can download your content.  Please try multiple old and new items and let me know how it goes.

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  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 years ago

    @KricketKorner  Please try downloading the sims into a clean user folder.  Move your entire Sims 4 folder out of Documents\Electronic Arts, and when you launch the game, a clean folder will spawn with no content.  Don't add anything to it yet; just see whether you can download your content.  Please try multiple old and new items and let me know how it goes.

  • KricketKorner's avatar
    KricketKorner
    4 years ago

    Thanks so much! It seemed to work when I removed all my Tray items, which means I can't download any of my old saves items but I can download my sims from where I uploaded them to the gallery. Is there a way to repair the tray items somehow so that I can get them back?

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 years ago

    @KricketKorner  The issue might be that you have too many Tray files, or that only some of them are corrupt.  You could test the files if you wanted to salvage at least some of them.  Each in-game Library item corresponds to a group of at least four Tray files, all with exactly the same timestamp.  So if you view the Tray folder in detail mode and sort by modified date, you'll be able to distinguish among different sets of files.

    You can test the files in batches, setting aside any that work and splitting and retesting that don't.  As long as you keep all the files from each library entry together, you should be fine.  You might also find that each set of files works on its own, but the entire group causes problems due to its size.  In that case, if you don't want to delete any items, you can set aside some of them for later use.  Tray files can be swapped back and forth like any others.

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