Can't ask Sim out

So kind of you, thank you. I don't use any mods. I have the deluxe version of the base game and about 5 xpacs, and that's all. I played this darned game for over 300 hours (don't tell anyone) with no issue. But now it looks like this issue is now happening to all of my Sims, even after having restored factory settings. Granted, I went to the Community Gallery and used all of my premade sims and buildings in the new test world. Surely they are not bugged. If I have 2 or more romantic interests, the option stays on my phone. I had a Sim that lost the interaction in my original world, so she had a second guy over, flirted some pink into the bar, and the option reappeared. My sim in the test world asked to "just be friends" with several other sims to narrow romantic interests to the one I want her to marry. Strangely, 2 of the ones she broke up with still show up as being romantic interests (hearts instead of just smiley faces on the friendship icon and the romantic text in the relationship description) even with no pink in the bar. And there was a touch of pink in the romance bar of another 2, but it didn't offer the "just be friends" interaction, so I am stuck with my Sim still being interested in several sims. Her phone is fine, so I was hopeful. But I switched to the "boyfriend's" household. He's interested in only 1 Sim, and his phone does not have "Ask on Date" available, nor can I ask her in the Relationship panel. I think if I invite her over it will let me ask. I can check if it would be helpful. (It was working on my original world, so I assume it is fine in the test world.) There's another Sim in that household who also has interest in only 1 Sim, and they also cannot ask on date by phone or relationship panel. So yeah it really looks like, if a Sim is interested in only 1 person, they are not able to call them for a date. Thanks for your time. I appreciate what you do.