Not sure if this is the right forum but I'm having issues with my Sims 4. :cHavent played in a while because I got Planet Zoo, but University came out so I decided to start playing again!-I updated Origin and Sims4 because of the new patch. Updated my mods. Got University in the bundle pack they offer. Downloaded.-Made a new sim. Immediately when loading in, I couldn't click on my own sim.I could click on npcs, objects, I can also shift-click my sim but not regularly click on her to bring up the wheel. -I've taken my mods folder out, put it back in, got rid of some mods.(* be in mind my mods are from the bigger named creators like Sacraficial, LittleMsSam, KawaiiStacie, and etc)-i restarted my laptop, loaded back in and its still not working. I used the repair tool on Origin as well.Still not working, please help ☹️

@kreatora @jpkarlsen Thank you so much for getting back to me!I had updated my mods before even running the Sims 4 thats why I didn't understand why it wasnt working, but after moving the folder and deleting the cache folders like you told me it worked! Kinda odd that I had to do that but I'm just glad its working again. 🙂 thank you so much!

@lilbeannsprout Do you have any Mods or CC? If so move your Mods folder to the Desktop and delete localthumbcache.package. Then test the game.If it works now check for updates to your Mods and CC. Add it back a little at a time while testing until you have found all that are broken.

@lilbeannsproutMost scripts mods and a lot of CC after the last patch are no longer compatible with the game. CC Tubs/Showers confirmed as broken. Beds, bookcases, and showers by Peacemaker are affected by the patch, remove any bookcases or bed by him until they are fixed. Some of the CC objects from building mode probably are broken by this patch also.MCC was updated yesterday the second time. Kawai all mods need to be updated. The same applies to UIC mod, Sacrafcial mods. More CAS Columns mod, Zerbu mods, Little Ms. Sim mods and so on... So if you have any mods or CC1. Move the mods folder to the desktop.2. Find and delete localthumbcache.package file in the game folder. Delete also all folders with the word "cache" in the name.3. Fix the game in Origin.Origin/Library - right-click on TS4 - option "Repair game"You have to wait until Origin will fix all packs, not only the base game.4. Turn on the game to create a new, empty mods folder and check if the game is working now properly without mods5. Check if there are new updated versions of the mods and CC you are using. (UIC and MCC there are new versions.Then copy from desktop your mods and CC and paste it in the new mods folder. First, paste script mods one by one every time checking if the game is OK.Do the same with CC but if you have a lot of this, try the 50/50 method. divide your CC into smaller batches for example 50 pieces in one subfolder and check these subfolders one by one)I don't work for EA

@lilbeannsprout that doesn`t work for me ☹️

I've never had this problem until just now. I aged up my child to a teen and went into CAS to change her outfits. When I came back out of CAS I suddenly couldn't click on my sims anymore. I do have mods, but as I said, the game was running fine until I came out of CAS, then it suddenly didn't work anymore.EDIT:I tried restarting but that didn't help, so I kept playing, just having to live with not being able to send my sims go jogging or having to change using a dresser. Also nobody talked to anyone for a while, but thanks to parenthood I got a pop-up. After that was dealt with everything worked again, I could click on my own sims again. Super weird

Can't Click on Sim. | EA Forums

18 Replies

jpkarlsen
Hero (Retired)
6 years ago
@lilbeannsprout
Do you have any Mods or CC? If so move your Mods folder to the Desktop and delete localthumbcache.package. Then test the game.

If it works now check for updates to your Mods and CC. Add it back a little at a time while testing until you have found all that are broken.
kreatora
Hero (Retired)
6 years ago
@lilbeannsprout

Most scripts mods and a lot of CC after the last patch are no longer compatible with the game. CC Tubs/Showers confirmed as broken. Beds, bookcases, and showers by Peacemaker are affected by the patch, remove any bookcases or bed by him until they are fixed. Some of the CC objects from building mode probably are broken by this patch also.
MCC was updated yesterday the second time. Kawai all mods need to be updated. The same applies to UIC mod, Sacrafcial mods. More CAS Columns mod, Zerbu mods, Little Ms. Sim mods and so on... So if you have any mods or CC
1. Move the mods folder to the desktop.
2. Find and delete localthumbcache.package file in the game folder. Delete also all folders with the word "cache" in the name.
3. Fix the game in Origin.
Origin/Library - right-click on TS4 - option "Repair game"
You have to wait until Origin will fix all packs, not only the base game.
4. Turn on the game to create a new, empty mods folder and check if the game is working now properly without mods
5. Check if there are new updated versions of the mods and CC you are using. (UIC and MCC there are new versions.
Then copy from desktop your mods and CC and paste it in the new mods folder. First, paste script mods one by one every time checking if the game is OK.
Do the same with CC but if you have a lot of this, try the 50/50 method. divide your CC into smaller batches for example 50 pieces in one subfolder and check these subfolders one by one)

I don't work for EA
lilbeannsprout
6 years ago
@kreatora @jpkarlsen
Thank you so much for getting back to me!
I had updated my mods before even running the Sims 4 thats why I didn't understand why it wasnt working, but after moving the folder and deleting the cache folders like you told me it worked!
Kinda odd that I had to do that but I'm just glad its working again. 🙂 thank you so much!
lundli73
6 years ago
@lilbeannsprout that doesn`t work for me ☹️
lundli73
6 years ago
i have the same problem....i did what they told u but it dosent work fort me ☹️
crinrict
Hero+
6 years ago
@lundli73 Could you give us a bit more info ? Are you using mods/cc ?

Does it happen exactly the same way as for OP ?
mikaylagrace14
6 years ago
I’ve been having the same problem, I can’t click on my sims and I also can’t interact with other sims. I’ve tried everything, deleting old mods and updated some, deleting cc, restarting and nothing has worked.

What do you mean “turn on the game to create a new empty mods folder to see if it works without mods”? I did everything up to that because I have no idea what that means. I moved the mods folder to my desktop like your comment said and deleted the “cache” stuff but I’m confused still.
crinrict
Hero+
6 years ago
Hi @mikaylagrace14

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files and make a backup.

After renaming, repair your game by right clicking on the game in Origin.

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

Options.ini (or just re-set all your settings manually)

Tray Folder

Screenshots/Videos/Custom music

Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)

Custom content like clothing, hair, skins, make up ....

Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.
Marydietz
6 years ago
@lilbeannsprout Same thing JUST happened to me, downloaded University and it’s no longer working. Did you get it resolved?
Mauzawa
6 years ago
This happened to me too. Stupid phone removed my text so I had to rewrite it, so I spologize if it seems a bit rushed 🙏🏻
At first I just couldn't click on my active sims but I could click on other sims (at least the other household members) but then it changed, so now I can't click on either of them. For some reason, if the active sim is a toddler, then I can still click on the active sim. If I remember correctly, I can still shift+click on sims.
I use mods. But I tried moving the mods folder out and removing that cache-thingy-file, but still no change.
You should also be aware that my computer is currently completely offline, meaning it's not connected to any wifi or using any data, as I am on vacation.
also, if you know of a way to solve this, please explain it in a way that even dummies can understand, because I can be pretty slow sometimes xD
EDIT: okay, so when I finally got home from the vacation, so now I have wifi. I didn't know if origin required wifi or not to repair a game so I let it be until I got home. So I let origin repair the game but it's still not working as it should.

so basically, all the stuff I've tried thus far is:
– restart the game (did that a couple of times)
– restart the computer (one of the times it caused my computer to completely shut down and I couldn't start it again until the next day)
– turned off mods in the game
– moved out the mods and put them back a few at a time
– moved out all the mods (and deleted that file like someone said)
– repair the game in origin
Should I try to uninstall the game and install it again?