6 years ago

Can't connect to EA servers or activate my sims 4!

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 4
What expansions, game packs, and stuff packs do you have installed? Expansion packs: Everything bar university Game Pack: Everything bar Strangerville Stuff Pack: Everything bar Moschino and My first pet
Steps: How can we find the bug ourselves? I just try and open the sims and an error box comes up saying, "we are unable to connect to ea servers to activate the sims 4 digital deluxe on this computer using your account. Please try again later".
What happens when the bug occurs? A error box comes up saying, "we are unable to connect to ea servers to activate the sims 4 digital deluxe on this computer using your account. Please try again later".
What do you expect to see? The sims 4 opening??? WITHOUT ERROR! XD
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure

‌

Hey,

My sims 4 WON'T open!!!

A error box comes up saying, "we are unable to connect to ea servers to activate the sims 4 digital deluxe on this computer using your account. Please try again later".

I have had the sims 4 since it came out and I never have had this issue!

Is there anything I can do?

I have already re-installed origin and the sims 4 about three times now!
Please, please help me! All I want to do is play the sims 4!!!

15 Replies

kreatora
Hero (Retired)
6 years ago
@mrdino10

Check if your Windows Defender didn't start blocking Origin and game after Windows update.
https://crinrict.com/blog/2019/03/windows-10-defender-controlled-folder-access.html

Clear Origin Cache - https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
If it will not work:
Uninstall Origin by using Revo (free version) - it will be clean all traces of Origin from your computer
https://www.revouninstaller.com/revo-uninstaller-free-download/
and install again
http://origin.com/download

I don't work for EA
mrdino10
6 years ago
Thank you!
I'll try that now!
🙂
mrdino10
6 years ago
@kreatora It didn't work ☹️
kreatora
Hero (Retired)
6 years ago
@mrdino10

Can you log in to your Origin account? If you can't, try to change your password. You will find these options at the bottom of the login panel. Click on it and follow the instructions.
mrdino10
6 years ago
@kreatora Yeah I can, I have already also changed my password because I read it may be that. But, its not sadly.
kreatora
Hero (Retired)
6 years ago
@mrdino10

1, Check if you have enough free space on the drive
Messages that you are getting from Origin often have nothing to do with the real problem.
2. Select option reboot of the computer and after this try launch the game as Administrator
Right-click on the game icon and select "Run as Administrator"
3. Fix the game in Origin
Origin / My game library - right-click on TS4 - option "repair game"
You have to wait until Origin will fix all packs, not only the base game.
4. If you have MSI Afterburner - disable it.
The same applies to the Nahimic2 program.
5. The last not too best option is reinstalling the game
mrdino10
6 years ago
@kreatora I have already done all this ☹️ Is there any chance it could be EA servers having the issue? Not my game? Because I have tried everything and nothing is working. However, if you have any other fixes I would love to know. But, thank you for your help so far.
puzzlezaddict
Hero+
6 years ago
@mrdino10 Please contact EA customer support and have someone look into the status of your Sims 4 code.

https://help.ea.com/en/contact-us/
mrdino10
6 years ago
I did that about six times! Why isn't anything working! This is so crap!
Huggable10
6 years ago
I've had this same problem with my sims 4. I've tried for almost a week trying to get sims working. Other games work fine, and my gf who shares my origin account with me can play it with no problems. I have noticed that if I look in the "Program Files (86x)" "Origin Games" "Sims 4" that I have no sims4.exe where in other games I'd have that game with .exe, I've tried so many things including allowing apps through fire wall, uninstalling origin and sims, and many others but still no luck. I've seen posts on this since 2015/16 so obviously this has been around for years and still no fix to it which is pretty stupid and almost lazy by EA I think for it to still be a problem. I'm just annoyed that its obviously not my computer because other games work fine.