I've had this same problem with my sims 4. I've tried for almost a week trying to get sims working. Other games work fine, and my gf who shares my origin account with me can play it with no problems. I have noticed that if I look in the "Program Files (86x)" "Origin Games" "Sims 4" that I have no sims4.exe where in other games I'd have that game with .exe, I've tried so many things including allowing apps through fire wall, uninstalling origin and sims, and many others but still no luck. I've seen posts on this since 2015/16 so obviously this has been around for years and still no fix to it which is pretty stupid and almost lazy by EA I think for it to still be a problem. I'm just annoyed that its obviously not my computer because other games work fine.
@Huggable10 First of all only one person can be logged into the same Origin account at a time. You both can not be logged into a "shared" account at the same time. Origin is the DRM for this game and has to be installed and running and logged on to the account with the Sims game. So if your gf is logged into the "shared" Origin account you will need to bump your gf off or you can not run the game. You can have 2 Origin accounts with different logins but you can only redeem the game code to one account.
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