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mrdino10's avatar
mrdino10
6 years ago

Can't connect to EA servers or activate my sims 4!

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 4
What expansions, game packs, and stuff packs do you have installed? Expansion packs: Everything bar university Game Pack: Everything bar Strangerville Stuff Pack: Everything bar Moschino and My first pet
Steps: How can we find the bug ourselves? I just try and open the sims and an error box comes up saying, "we are unable to connect to ea servers to activate the sims 4 digital deluxe on this computer using your account. Please try again later".
What happens when the bug occurs? A error box comes up saying, "we are unable to connect to ea servers to activate the sims 4 digital deluxe on this computer using your account. Please try again later".
What do you expect to see? The sims 4 opening??? WITHOUT ERROR! XD
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

‌

Hey,

My sims 4 WON'T open!!!

A error box comes up saying, "we are unable to connect to ea servers to activate the sims 4 digital deluxe on this computer using your account. Please try again later".

I have had the sims 4 since it came out and I never have had this issue! 

Is there anything I can do? 

I have already re-installed origin and the sims 4 about three times now!
Please, please help me! All I want to do is play the sims 4!!!

pc

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  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @Huggable10  The .exe for Sims 4 is TS4_x64.exe (64-bit version) or TS4.exe (32-bit Legacy Edition).  The default file path is:

    Program files (x86)\Origin Games\The Sims 4\Game\Bin [or Bin_LE]

    If you're getting the can't connect to servers to activate error, that usually means one of two things: either Origin doesn't have a copy of Sims 4 registered to the account that's currently signed in, or that you haven't opened Origin in online mode in so long that the activation has expired.  In the second case, just put Origin in online mode (make sure Sims 4 is in the game library), and if that doesn't help, clear Origin's cache and try again.

    https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

    If Origin doesn't list Sims 4 in your account, it's possible that you're signed into a different account than you originally used to buy the game.  If you can't find that old account, or this isn't the problem, you'll need to contact EA customer support to get things sorted out.

    https://help.ea.com/en/contact-us/

  • roberta591's avatar
    roberta591
    Hero (Retired)
    6 years ago

    @Huggable10 First of all only one person can be logged into the same Origin account at a time. You both can not be logged into a "shared" account at the same time. Origin is the DRM for this game and has to be installed and running and logged on to the account with the Sims game. So if your gf is logged into the "shared" Origin account you will need to bump your gf off or you can not run the game. You can have 2 Origin accounts with different logins but you can only redeem the game code to one account.

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