Forum Discussion

Rising Newcomer

9 months ago

Can't download

I had to uninstall and reinstall "The Sims 4" and I can't install the expansion pack "High School Years". I'm getting the following message: "There's a problem with your pre-order" and asking me to ...

Community Manager

9 months ago

Hey there LotusPixels

We'll need the live support team to review your purchase details for this pack and see what's going on- here on the forums we aren't able to access your billing information to take a look.

Please submit a help request from the site here so live support can look into this further with you.