Can't enter the new world I bought

shellaustin  Sorry for the late reply.  If you still need help, what happens when you try to enter the world?  A white screen (in a world you've never played) is typically a sign of an outdated version of the T.O.O.L. mod, but there are other mods that can have a similar effect.

Hi, I keep getting a white screen every time I try to open the City Living world, but other worlds are okay. How to I solve this? I've done a back-up and followed the steps on the technical issues page, reloaded ,y game and it still won't work. I don't use any mods, just the games bought through the EA App.

EmboTee  Please see this article:

https://sims4.crinrict.com/eng/2020/11/white-screen-when-travelling-to-new-world/