I finally got it working. I had to go into the NVIDIA app, find the Sims4 graphic settings, and wipe it so it forced Sims4 to review the graphics settings and reset them.
JadeDeCarta If you have an HP Victus or Omen, please try one of these workarounds:
HP gaming laptops often show a white screen at startup, and there are a few workarounds for this particular issue:
None of these works for everyone, but something almost always does, so keep trying the workarounds until you find one that lets you play.
If none of these helps, or you have a different computer, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
I have an Acer Nitro laptop
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