can't get into The Sims 4
I'm trying to get into my Sims, but I can't get in. When I click on The Sims 4, it loads and then goes back to EA. I just want to play The Sims.
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jane200310 Do you get an error message? If so, please post a screenshot of it. You can also find your error on this list and use the relevant thread:
🗂️[INDEX] List of Common Errors | EA Forums - 12697290
If you don't get an error, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. When you launch the game, if it launches, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just start a new save and see how it runs.
If you still can't play, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
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