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cymbalchick2's avatar
cymbalchick2
New Rookie
7 years ago
Solved

Can't get past CAS

I have spent literally all weekend trying to fix this stupid game. I've chatted with EA twice and that didn't work. I've repaired my games over a dozen times. Everything on my computer is up-to-date....
  • puzzlezaddict's avatar
    7 years ago

    @cymbalchick2  Please pull your Sims 4 game folder out of Documents\Electronic Arts and onto your desktop.  Launch the game, which will create a new folder, start a new save, and check to see whether the graphics issue is still present.  If it is, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

    If the glitch is gone, you can copy your Mods folder from the old game folder to the new one.  Test again, and if the graphics issue returns, you'll know you have to sort through your mods and cc to find the problem file(s).  You can test the files in batches, and split and retest any batch that causes problems.  Be sure to delete localthumbcache.package each time you quit the game while testing.

    Once you have your mods and cc sorted out, you can copy the Saves and Tray folders from your old game folder to your new one.