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Ajrisupercool's avatar
Ajrisupercool
2 months ago
Solved

Can't install, run, update, or uninstall the EA app or The Sims 4

I tried launching The Sims 4 but it said that the file for the Sims couldn't be located even though I've had and played the game for a few months now. tried to redownload it, said that there was a "P...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    2 months ago

    @Ajrisupercool  Restart your computer, and make sure the EA App and the EABackgroundService are NOT running in the Task Manager.  (The latter would be under background processes.)  Download the free version of Revo Uninstaller and use it to remove the EA App; choose the Intensive scanning method when asked.  Restart again, download a fresh copy of the installer, and run it as an admin: right-click the download and select "Run as administrator."  Then see whether the App loads properly.

puzzlezaddict's avatar
puzzlezaddict
Hero+
2 months ago

@Ajrisupercool  Restart your computer, and make sure the EA App and the EABackgroundService are NOT running in the Task Manager.  (The latter would be under background processes.)  Download the free version of Revo Uninstaller and use it to remove the EA App; choose the Intensive scanning method when asked.  Restart again, download a fresh copy of the installer, and run it as an admin: right-click the download and select "Run as administrator."  Then see whether the App loads properly.

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