Forum Discussion

LadyA2301's avatar
LadyA2301
Seasoned Newcomer
2 days ago

Sims 4 Crashing

I have been trying to play my sims for about 3 weeks and everytime I load into the game and click resume or load game it loads then crashes after 5 seconds and I’m stuck on a white screen. I’ve taken all my mods and cc out, moved my entire sims 4 folder, repaired and uninstalled the game, cleared the cache, switched to Steam, played in windowed mode, used advanced load options of -dx9 and -dx11, updated my drivers, ran the dxdiag and it says nothing is wrong. Idk if it’s an update or what. I’ve turned into a whole IT person and I’ve ran out of options. I’ve literally done almost everything and nothing is working. Somebody please help 😭 I just got this PC and I have plenty of RAM so my device being old or out of space isn’t the issue.

crashing
launching
no cc or mods
steam
updates

3 Replies

Sort By
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 days ago

    LadyA2301  Does this happen with a new save as well, still with no mods or cc?  Please test for comparison's sake and let me know.

    I'd also like to see your dxdiag, which you can attach to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    13 hours ago

    LadyA2301  Your dxdiag is full of crashes of the graphics driver, which would explain why Sims 4 isn't working.  So please try updating the driver.  Intel doesn't list a driver for your processor, whichi is odd and is probably either an oversight or reflects that the drivers should be provided by the manufacturer of the computer.  But you can use this driver, which is for the same graphics chip in a slightly different CPU:

    https://www.intel.com/content/www/us/en/products/sku/231803/intel-processor-n100-6m-cache-up-to-3-40-ghz/downloads.html

    Run the installer as an admin: right-click the download and select "Run as administrator."  Restart your computer after installing and before trying to play.

    If you get an error that the driver is incompatible, that would be because the system manufacturer has software that's blocking the installation.  Try this workaround:

    https://www.intel.com/content/www/us/en/support/articles/000087660/graphics.html

    If that doesn't help either, please list the exact model computer you have, which would normally be listed in the dxdiag but is not in your case.

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.50,680 PostsLatest Activity: 2 minutes ago