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beckaroo7's avatar
beckaroo7
11 years ago

Can't Install Sims 4 from DVD with windows 8.1

Hi.  I've just got the Sims 4 for Christmas.  I have windows 8.1 and have the right system requirements as far as I know.  

Everytime I click the icon for sims 4 (which is the dvd drive button), or open the disk and click autorun.eye or setup.exe  A window apears that says "Origin, Steps to install sims 4, 1 select continue...) etc.  When I do click continue nothing happens but the window closes.  Has anybody had the same problem or have any idea what to do?  It's driving me crazy and I can't find anyone who has had the same problem  

pc

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  • Anonymous's avatar
    Anonymous
    11 years ago

    This is an easy fix. Treat your computer as if you're a MAC user and follow the instructions on the pamphlet. go to www.origins.com/download and install ORIGIN, create an origin account, after that's done, redeem your product code, then origin will open and ask you to sign in, there you'll see your game, and can download and install it, you'll no longer need to use the DISC

  • Anonymous's avatar
    Anonymous
    10 years ago

    exact same thing happened to me!?

    @beckaroo7 wrote:

    Yeah.  I literally click continue, it looks/sounds like something is about to load then it just doesn't :S

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