Hey @AmandaFields, try going to this folder "C:\ProgramData\Package Cache" and change the permissions on it to allow full control. (make sure you install the latest windows updates after you save it, for some reason, at least for me it fixed it before. I know you tried this already but just do those last steps as well)
Hit properties
Select the "security tab"
Check off the allow option and apply, then navigate to your %temp% folder and delete everything in there.
Reboot your PC.
Also, what OS are you on? Windows 7, 8 or 8.1? I know of a possible different fix if you are not on 8.1, you can try to do the same steps on the full Program Data folder in your C drive.
I did every step, still no luck. I'm using Windows 7 Home Premium 64-bit (6.1, Build 7601).
Could reinstalling the full computer be an option to you? It should put things the way they belong...
This is what I found on the CBS thing:
http://answers.microsoft.com/en-us/windows/forum/windows_vista-performance/access-denied-to-cbslog-file/28231d0c-93cb-469b-a487-e3b7b4a359b4
Honestly, completely wiping my computer and reinstalling isn't worth it to me. I'd rather just wait and try and install it whenever I get a new computer (which might hopefully be later this year.) Spent around 4 hours troubleshooting with a friend and still couldn't fix anything even after using combofix, JRT, and cleaning up some registries with CCleaner. I also retried everything suggested here in this forum yet again.
So I'm afraid at this point wiping my computer and reinstalling my OS might be the only option to get the game to install. As a great little bonus note I used the actual EA text support and all the support agent did was tell me to manually download VC++ 2013 and try and install by running as admin. (aka the most basic solution that I had already tried a million times.) After that failed he told me it was an issue with my computer and he couldn't help and to end the chat.
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