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thekaffeehaus's avatar
thekaffeehaus
Rising Novice
8 months ago

Can't Open The Sims 4

So, I don't know what's going on, and I've done everything: resetting the app, clearing the cache, resetting my laptop, and troubleshooting. Nothing seems to work! I'm not getting any error messages either.

The game just won't open. I saw a forum that said to run a DXDiag report, so that's attached down below. 

Can anyone help me figure out what's going on?

21 Replies

  • UrsaMutis's avatar
    UrsaMutis
    Rising Rookie
    7 months ago

    is "python37_x64.dll" considered the same thing? i have an issue where the game crashes after 5 min